Frequently Asked Questions
We understand that your event is special and that you will have questions - and we can't wait to talk with you about your needs. On this page you will find answers to some of the common questions we are asked.
WHAT DO YOU MEAN BY 'VINTAGE'?
Vintage to us is anything over 30 years old. Our collection is full of authentic vintage and antique (more than 80 years old!!) items, as well as pre-loved, re- and up-cycled or repurposed items. We do our best to find genuine vintage pieces for our collection as we love to think of these pieces getting new leases on life.
WHAT IS THE STANDARD HIRE PERIOD?
Our prices include a long four-day standard hire period, so you have lots of time to do the set-up and pack-down around your event. If you need more hire time, please let us know - it will depend on what other orders are coming up, but if we can, we will try and accommodate.
WHAT ARE THE TERMS AND CONDITIONS OF HIRE?
The terms and conditions of hire are available here and apply to all orders. A downloadable version of these is also available.
DOES YOUR CUP OF TEA VINTAGE HIRE SET UP & PACK DOWN THE ITEMS?
Currently, we don’t set-up and pack-down celebrations. Most of clients love to set their own event tables and picnics, so we leave that to you and/or your stylist/planner.
HOW DO I ORDER?
Explore our collection online, then fill out our contact form with your contact details, celebration date and what you’re looking to hire, send us an email at: email@example.com, or call us on 0422 310 450. You’ll hear from us within 48 hours of your enquiry – sometimes sooner if we’re not on the road sourcing, delivering, or collecting items.
IS THERE A MINIMUM ORDER AMOUNT?
We have a minimum order amount of $50. Any orders under $100 need to be collected and returned to our premises in King Creek, NSW.
HOW ARE THE HIRE ITEMS CLEANED?
No one likes washing up after a party, so at Your Cup of Tea Vintage Hire, we do it for you. We do this to ensure that we can check all of our items for chips and cracks to ensure you are getting the best quality, as well as to sterilise the items to ensure that they are safe and hygienic for the next hirer. We use a hospital grade antibacterial solution to clean all of our items following each hiring event, so you can be assured these are clean and safe when you receive them.
WHERE IS YOUR COLLECTION LOCATED?
Our collection is in King Creek, approximately 20 minutes west of Port Macquarie.
ARE YOU COVID-SAFE?
Yes! We want to make sure you and your family remain safe - as such we have completed a COVID-Safe Plan and registered with the NSW Government. All items and plastic packaging are cleaned and disinfected prior to each hiring event, all packing is undertaking wearing gloves and we can offer contactless pick up and drop off should you wish - just let us know!
CAN I VIEW THE ITEMS BEFORE I HIRE?
Absolutely! We love having people come out to our premises to check out our collection. Simply get in touch with us to arrange a time. We will also share some of our favourite places to visit in the Port Macquarie area so you can make a fun day of it.
HOW DO I GET MY ORDER?
Orders can be collected and returned to our premises in King Creek at no extra cost, or you can use our convenient delivery and collection service for a few extra dollars. Delivery is available on orders over $100 to Port Macquarie and regional locations within 2 hours from Port Macquarie and a fee will be calculated based on the delivery address and size of your order. Just let us know at the time of order if you want us to deliver and pick up and we can provide a quote for the cost of this.
If you would like to collect from our King Creek premises, we will let you know how many boxes and the recommended car size to make sure you can fit everything in!
WHAT HAPPENS IF WE BREAK A HIRE ITEM?
Accidents happen and we understand that sometimes things break, chip or crack during use. We have a standard damage waiver charge of 7% as part of invoicing. If the hired item is severely damaged and can’t be re-hired or an item is lost and not returned, we charge a replacement fee. The replacement fee is three times the individual hire amount excluding teapots and prams (replacement charges based on current market value) - as detailed in our Terms and Conditions of Hire.
HOW ARE THE ITEMS PACKED?
As our pieces are vintage and are provided as a mixed assortment, they are varied in size and shape. As such, we use a lot of bubble wrap and paper to protect our collection in transit, and we provide plastic containers for transport. You need to keep all packaging to re-wrap at the end of the celebration and place these back in the provided containers. To ensure hygiene of the highest order, all plastic containers are cleaned and disinfected between hiring events, and new tissue paper is used on individual items. We also pack wearing gloves as we want to make sure you and your family are safe.
ANY OTHER QUESTIONS?
If you have any other questions, please contact us - we're here to help!
DO YOU HAVE RECOMMENDATIONS FOR OTHER VENDORS IN THE MID-NORTH COAST AREA?
We sure do! Please check out The Out There Collective for a perfect venue for boutique weddings or other celebrations.